Policies

Refund policy

When professional fees can be refunded and how to ask.

Effective 6 October 2026.

Professional fees

  • Before work starts: you are entitled to a full refund of professional fees.
  • Work in progress: we refund the professional fees for the part of the work not yet performed, pro-rated to the work completed.
  • Completed work: no refund is available once a document has been lodged, a filing has been submitted, or the service has been delivered.

    • Non-refundable amounts

    Government fees, SSM, LHDN and Immigration charges, stamp duty and third-party costs already paid on your behalf cannot be refunded, as they are paid to the authorities or third parties.

    If we cannot deliver

    If we are unable to deliver a service for reasons within our control, we refund the professional fees paid for that service in full.

    How to request a refund

    Email comsec.boardmate@gmail.com with your invoice number and reason. We acknowledge requests within 3 working days. Approved refunds are paid to the original payment method, or by bank transfer, within 14 working days.